We are committed to providing high-quality, durable products that enhance your outdoor living space. To ensure your complete satisfaction, we offer the following warranty for your Aqualens Sphere Fountain:
1-Year Warranty on All Components
Your Aqualens Sphere Fountain is covered by a 1-year warranty from the date of purchase. This warranty applies to all parts and components of the fountain, including the pump, sphere, and platform (excluding the stainless steel dish, which has a separate warranty as outlined below). If any of the components fail due to defects in materials or workmanship under normal use, we will repair or replace the defective parts free of charge.
5-Year Warranty on Stainless Steel Dish
The stainless steel dish that accompanies your Aqualens Sphere Fountain is covered by a 5-year warranty against rust. This warranty ensures that the stainless steel dish will remain free from rusting, provided the fountain is used and maintained as per the provided instructions. In the unlikely event that rust appears on the dish during the warranty period, we will repair or replace it free of charge.
Exclusions
This warranty does not cover damage caused by:
- Improper use or installation: including failure to follow the installation and maintenance instructions provided in the product manual.
- Accidental damage: including damage caused by external factors such as storms, fallen branches, vandalism, or mishandling.
- Normal wear and tear: including discoloration, scratches, or fading due to environmental exposure.
- Unauthorized repairs or modifications: any repair, alteration, or modification performed by anyone other than an authorized service technician will void the warranty.
Warranty Claims Process
To make a warranty claim, please contact our customer service team at [phone number] or [email address]. Please provide the following details:
- Proof of purchase (receipt or order number).
- A description of the issue or defect.
- Photographs of the product showing the defect (if applicable).
Once we receive your claim, our team will assess the issue and determine whether repair or replacement is required. If the issue is covered by the warranty, we will arrange for the necessary action at no cost to you.
Limitation of Liability
Our liability is limited to the repair or replacement of defective components as outlined above. We do not assume any responsibility for incidental or consequential damages resulting from the use of the product.
Additional Information
The Aqualens Sphere Fountain is designed to withstand the elements and provide lasting beauty and function. However, to ensure its longevity, regular maintenance and care are recommended. For the best performance, please follow the care instructions included with your product.
Thank you for choosing Aqualens. We are proud to offer a product that we believe will bring beauty and tranquility to your outdoor space for years to come.